Creating Hassle-free App Features for Medically Complex Children and Their Parents
Leading Healthcare Technologies and Services Company brings healthcare services at home for caretakers of medically complex children with an interactive application
ABOUT THE CLIENT
Leading Provider of Healthcare Technology and Services
The client is popular for building cutting-edge software that helps bridge the gap between patients and an unparalleled clinical experience.
Using an AI-powered data science platform, the company leverages advanced visualization approaches like enhanced graphics and the latest cloud-based technology stacks to redefine healthcare technology.
About the project
OVERVIEW
One-stop-solution for the Healthcare Needs of Medically Complex Children
The client wanted to develop a single application for medically complex children and their parents. The app would solve the numerous challenges caregivers and families face when accessing quality healthcare facilities for their children with special needs.
Key User Challenges to Be Solved
- Unnecessary and time-consuming hospital trips.
- Lack of access to proper medical support, education, and counseling.
- High costs associated with healthcare and medical facilities.
- Longer waiting times in sharing vital patient medical information with healthcare providers.
BUSINESS REQUIREMENT
Interactive Healthcare App with User-centric Features
The client wanted us to contribute functionalities and screens for their application. The key parameter set was to include features that enable timely access to quality healthcare, easy appointment bookings, and record maintenance from the convenience of home.
Key Features to Be Built
- Chat and video call functionalities for the application
- A protected app following all security compliances
- Seamless chat experience and a proper indication of network failures
- Keeping voice call active even if minified or the device is locked
CHALLENGES IN EXECUTION & SOLUTIONS
Authentication Flow. Security Guidelines. Coherent User-flow.
It was vital to ensure user consent was given for storing details. Since the data was highly sensitive, all the mobile app security guidelines also needed to be met.
Due to HIPAA compliance, we needed to use OKTA as an authentication service, and Okta had its shortcomings based on its requirements.
For better application security, we needed to follow OWASP-MASTG guidelines where ever possible.
We needed a seamless chat experience and a proper indication of network failures while chatting.
The client wanted to use separate app IDs, icons, names, and other assets according to different test environments and make separate test streams.
Keeping the video call active even if minified or if the device is locked without using the VOIP kit.
OUR APPROACH
Ace POC. Build With Time and Material Model.
From the initial stages, the client wanted a team and a Project Manager to work on a PoC for the project. The PoC was done to test video calling and chat functionality implementation using Twilio. The PoC was successful; our team started working full-time on the application.
- Manual using Xcode and Android Studio
RESULTS
Interactive Widget with Optimized User Flow
The project was completed within the designated timelines, and all the features planned were deployed within a short turnaround window. Implementation of the project went smoothly, and the client had no problem adopting it into their workflow.
The Right Conversation Can Save You Six Months
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We used only those third-party solutions that did not break security rules. For example, we encrypted the redux store using MMKV storage.
The team experimented with OKTA service for authentication & authorization. The initial analysis helped the team understand the service better and work accordingly.
We implemented features like SSL certificate pinning, disabling custom keyboards, removing app storage after excessive unsuccessful login attempts, and biometric authentication to follow those guidelines.
We used React Native's netinfo package to listen to network reachability and cutoffs and then re-initiating chat instances.
Used build scheme for iOS and product flavors for Android. After this, we were able to test the same app in different environments at the same time.
We used native libraries wrapper with React Native library to keep the call active and an audio flag was used in the info settings of Xcode.