Empowering Medically Complex Children and Their Caretakers with Accessible Quality Healthcare

Based in the USA, the client is a leading technology and services company in the healthcare industry. They specialize in building cutting-edge software that helps bridge the gap between patients and an unparalleled clinical experience.

Using an AI-powered data science platform, the company leverages advanced visualization approaches like enhanced graphics and the latest cloud-based technology stack to redefine healthcare technology.

The client wanted us to contribute functionalities and screens for their application catering to families with medically complex children. The goal was to solve the numerous challenges faced by caregivers and families when it came to accessing quality healthcare facilities for their children with special needs.

With the application, the client wanted to address the following user challenges:

• Unnecessary and time-consuming hospital trips
• Lack of access to proper medical support, education, and counselling
• High costs associated with healthcare and medical facilities
• Longer waiting times in sharing vital patient medical information with healthcare providers

Keeping these challenges in mind, our client wanted to develop a single application that would be a one-stop solution for everything healthcare. It would enable timely access to quality healthcare, easy appointment bookings, and record maintenance from the convenience of home.

Challenge 1

Following the security guidelines for user details storage.

It was vital to ensure user consent was given for storing details. Since the data was also highly sensitive, all the mobile app security guidelines needed to be met.

Solution

We used only those third-party solutions that did not break security rules. For example, we encrypted the redux store using MMKV storage.

Challenge 2

Utilizing Okta as an authentication service due to HIPAA compliance.  

Solution

Okta had its own shortcomings based on the requirements. The team experimented with Okta service for authentication & authorization. The initial analysis helped to better understand the service and work accordingly.

Challenge 3

 Following OWASP-MASTG guidelines where ever possible for better application security.

Solution

We implemented features like SSL certificate pinning, disabling custom keyboards, removing app storage after excessive unsuccessful login attempts and biometric authentication to follow those guidelines.

Challenge 4

Ensuring a seamless chat experience and a proper indication of network failures while chatting.

Solution

We used React Native's netinfo package to listen to network reachability and cutoffs, and then re-initiating chat instance.

Challenge 5

The client wanted to use separate app IDs, app icons, app names and other assets according to different test environments and make separate test streams.

Solution

We used build scheme for iOS and product flavours for android. After this, we were able to test the same app in different environments at the same time.

Challenge 6

Keeping the video call active even if the video window is minified or if the device is locked without using the VOIP kit.

Solution

We used native libraries wrapper with React Native library to keep the call active and audio flag was used in the info settings of Xocde.

The client wanted us to work on the front-end of an application that provides a holistic healthcare solution. The app needed to provide 24/7 virtual pediatric care whenever and wherever the child or parents needed it.

From the initial stages, the client wanted a team, along with a Project Manager, to work on a PoC for the project. The PoC was conducted to test video calling and chat functionality implementation using Twilio. The PoC was successful; after it, our team started working full-time on the application.