Creating Hassle-free App Features for Medically Complex Children and Their Parents
ABOUT THE CLIENT
Leading Provider of Healthcare Technology and ServicesThe client is popular for building cutting-edge software that helps bridge the gap between patients and an unparalleled clinical experience.Using an AI-powered data science platform, the company leverages advanced visualization approaches like enhanced graphics and the latest cloud-based technology stacks to redefine healthcare technology.
OVERVIEW
One-stop-solution for the Healthcare Needs of Medically Complex ChildrenThe client wanted to develop a single application for medically complex children and their parents. The app would solve the numerous challenges caregivers and families face when accessing quality healthcare facilities for their children with special needs.
Key User Challenges to Be Solved Unnecessary and time-consuming hospital trips.Lack of access to proper medical support, education, and counseling.High costs associated with healthcare and medical facilities.Longer waiting times in sharing vital patient medical information with healthcare providers.
Key User Challenges to Be Solved Unnecessary and time-consuming hospital trips.Lack of access to proper medical support, education, and counseling.High costs associated with healthcare and medical facilities.Longer waiting times in sharing vital patient medical information with healthcare providers.
BUSINESS REQUIREMENT
Interactive Healthcare App with User-centric FeaturesThe client wanted us to contribute functionalities and screens for their application. The key parameter set was to include features that enable timely access to quality healthcare, easy appointment bookings, and record maintenance from the convenience of home.Key Features to Be BuiltChat and video call functionalities for the applicationA protected app following all security compliancesSeamless chat experience and a proper indication of network failuresKeeping voice call active even if minified or the device is locked
CHALLENGES IN EXECUTION & SOLUTIONS
Authentication Flow. Security Guidelines. Coherent User-flow.
It was vital to ensure user consent was given for storing details. Since the data was highly sensitive, all the mobile app security guidelines also needed to be met.
Due to HIPAA compliance, we needed to use OKTA as an authentication service, and Okta had its shortcomings based on its requirements.
For better application security, we needed to follow OWASP-MASTG guidelines where ever possible.
We needed a seamless chat experience and a proper indication of network failures while chatting.
The client wanted to use separate app IDs, icons, names, and other assets according to different test environments and make separate test streams.
Keeping the video call active even if minified or if the device is locked without using the VOIP kit.
OUR APPROACH
Ace POC. Build With Time and Material Model.From the initial stages, the client wanted a team and a Project Manager to work on a PoC for the project. The PoC was done to test video calling and chat functionality implementation using Twilio. The PoC was successful; our team started working full-time on the application.
Build Process
A protected app following all security compliances
Seamless chat experience and a proper indication of network failures
Keeping voice call active even if the video window is minified or the device is locked
Methodology UsedExecution Journey
Build Process
Manual using Xcode and Android Studio
Methodology Used
Time and Material (T&M) for better flexibility and collaboration
RESULTS
Interactive Widget with Optimized User FlowThe project was completed within the designated timelines, and all the features planned were deployed within a short turnaround window. Implementation of the project went smoothly, and the client had no problem adopting it into their workflow.
Case Studies.
More from our engineering portfolio.
Case Study
A Secure Casino Web Platform Built for KYC, Payments, and Geo-Compliance
Explore how GeekyAnts built an igaming casino web application with KYC verification, secure payments, real-time notifications, geo-compliance, Next.js, and AWS Amplify.
Case Study
SPORTS FAN ENGAGEMENT PLATFORM
Discover how GeekyAnts built Chant, a fan engagement platform that unified memberships, ticketing, payments, and community experiences for sports supporters.
Case Study
DIGITAL ENTERTAINMENT COMPETITION PLATFORM
GeekyAnts built a video-based talent competition platform for a media and entertainment company and took it live on iOS and Android with 100% automated content moderation.
Case Study
End-to-End Event Management Platform with API-First Backend
A centralized event and hospitality operations platform built for ABC, consolidating key workflows into a single system.
We used only those third-party solutions that did not break security rules. For example, we encrypted the redux store using MMKV storage.
The team experimented with OKTA service for authentication & authorization. The initial analysis helped the team understand the service better and work accordingly.
We implemented features like SSL certificate pinning, disabling custom keyboards, removing app storage after excessive unsuccessful login attempts, and biometric authentication to follow those guidelines.
We used React Native's netinfo package to listen to network reachability and cutoffs and then re-initiating chat instances.
Used build scheme for iOS and product flavors for Android. After this, we were able to test the same app in different environments at the same time.
We used native libraries wrapper with React Native library to keep the call active and an audio flag was used in the info settings of Xcode.