Designing PCI Inspection Mobile App for Network Security Giant

Project Type

Design

Tech Stack

Figma
Designing PCI Inspection Mobile App for Network Security Giant

ABOUT THE CLIENT

Our client is a leading organization operating out of the USA to provide computer and network security solutions. They needed help with their software that helps automate the point-of-sale (POS) device inspection process. It allows merchants to detect skimming attacks on attended and unattended terminals using a quick and reliable smartphone application. The purpose of this application is to provide authorized organizational users to inspect any POS device in a simple, effective, and consistent manner and record the data on the web portal while allowing them to manage the process with greater certainty, clarity, and ease.

The Problem

While being a great handy solution, the existing web application had a preliminary UI design. The client required the modification of the entire web app including UI, UX, and a few additional features. Also, the limited exposure of the target audience to the technology required the client to ask for the cleanest and most simple designs. The idea was to design a web application that could be easily understood and used by any layman. It was a design project that needed to be completed forthwith. Hence, we engaged with a fixed scope model that was finished within one month.

OVERCOMING CHALLENGES

This project was seemingly one of the simplest projects we have delivered. However, we encountered a few challenges during the course of the engagement. The first is the type of engagement. This project was assigned on a fixed model with strict deadlines to adhere to. Once the work commenced, we realized that we would require more time to cater to the requirements of the client. The client was very considerate and instrumental to agree for the requested extension. 
We have gathered that continuous communication with the client throughout the course of the project has led to the successful overcoming of both these challenges. As soon as we noticed any deviations in the project, we ensured that the client was informed and provided with solutions right away.
In bird's eye viewWe successfully implemented simple designs for non-technical usersIt was initiated as a fixed scope engagement model with changes later onThe solution helps businesses enhance the PCI DSS 9.9 compliance
The client required an entire UI/UX design overhaul for the appThe navigation of the app needed to be streamlined for a better user experienceThe client wanted to add efficient controls even for non-technical users

TEAM ON CALL

After an in-depth discussion with the client that led to a better understanding of the requirements of the project, we assigned this project to a team of one lead designer, one designer, and one account manager. The client further explained their ideas about the UI for the web app. Our team began by understanding the existing web app and analyzing user requirements. With a collaborative work approach, our designers began putting in their opinions and ideas that were well received by the client. The target was to enhance the user experience.
The client required an entire UI/UX design overhaul for the app
The navigation of the app needed to be streamlined for a better user experience
The client wanted to add efficient controls even for non-technical users

Strategy

We collaborated with a network security giant to create engaging designs for their POS inspection system. The engagement model was fixed scope, which was later revised to accommodate the client's requirements.
Strategy

Analysis Planning

Considering the design requirements for this web application, we chose Figma as the tool to create the designs.
Analysis Planning

Development

Since this was a purely design-based project and the app was already built, our development services were not required at this stage
Development

UI/UX

The design process began with the team building interactive designs on Figma. It was smooth with continuous collaboration with the team and client.
UI/UX

Testing

Our team collaborated with the partners to ensure that the product was up-to-the-mark and a quality product was being built.
Testing

Delivery

We delivered the required designs as per the timeline and the client was satisfied with the end result.
Delivery

FINAL IMPRESSION

This project proved to be one of the most uncomplicated and crucial design projects we have undertaken. At the completion of the design process, the client was satisfied with the end result and immensely appreciative of our team’s hard work and responsiveness to the client’s feedback. We look forward to more such engagements with the client in the future.

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Designing PCI Inspection Mobile App for Network Security Giant - GeekyAnts